@JOHNBLA_1983654 Did you read the reply on your earlier post? Let me refresh the situation:
You wrote:
I wish to advise you of change of bank details
unable to log in cannot reset password
I then replied:
@JOHNBLA_1983654 This is the Community Forum and so you are not writing to Smarty staff here. We cannot access your account details.
If you are having problems, you will need to have a web chat with Smarty Support Team. I daresay that they will be able to take you through security and reset your account if necessary.
Before doing that, have you cleared the cache in your browser?
I apologise if it was not clear enough, but we cannot directly help you here as we are NOT Smarty staff.
