Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
01-12-2023
Solved

[Network Issues] Service Update - Resolved

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if ...
Network
  • DelDeeSmartE's avatar
    DelDeeSmartE
    02-12-2023

    Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.

  • Rebekah_150's avatar
    Rebekah_150
    04-12-2023

    The network issue has been resolved if you are still having issues please speak to our chat team for further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.

Leezey's avatar
Leezey
SMARTY Pioneer
11-02-2024

Hi I was in contact with a member of your chat team re this issue and seeing what compensation can be offered after the network came live again which wasn't before ten o clock last night so I was without a network on friday night and nearly all day on saturday so could someone please contact me regarding this thank you 

  • MSF's avatar
    MSF
    SMARTY Guru
    11-02-2024

    Leezey This is the community forum, so no staff will contact you to discuss that. You will need a web chat....or wait and see if the company offer anything in the next few days. Maximum financial loss, based upon a £20 per month plan would be about £1.50.