Forum Discussion
[Network Issue] Service Update - Resolved
No service in Bradford we need financial compensation as paying £8 for no call options is bad today no ans about it at all
So if you're paying £8 a month, that works out at around 26p per day.
Assuming this issue gets resolved today, you will have had no calling for a maximum period of half a day, so I make that 13p worth of service you'll have missed out on.
But that 13p also covers providing text and data facilities to you, which are still working. So let's say 1/3 of that pays for your facility to make and receive calls. I make that around 4.3p.
What would you do with your compo? Speed boat? Holiday of a lifetime? Or just invest it in a high interest savings account?
I will message customer services on the app on the chat facility
ok fair point if you don’t ask you won’t get
pennies make pounds. If three vodaphone merger goes ahead us customers like smarty and more will be affected ageain.
why couldn’t an email be sent to us all from smarty there is no excuse as some people need emergency use of calls.
True, they could have sent an email. It wouldn't have changed the fact that calls would still be broken, though, email or no email.
It's not just the bare monetary value. It is the poor standard of communication, the fact I haven't been able to reach certain people, call my bank, etc. It is a broader inconvenience. Think about it - some people have reported missing calls from their doctors. Hardly an area for smug 'humour'.
100% agree, comedy had a time and place
at least could make call to contacts on WhatsApp as backup
Yep, I get all that, but my reply was to someone who sounded more concerned with financial compensation, rather than any inconvenience the issue was causing them, hence the flippant nature of it.
I don't for one minute doubt the impact the issue will have had on some customers, including those waiting for a call from the doctor. Unfortunately, technology isn't perfect, and things will go wrong from time to time, despite best efforts to have a robust system in place.
Other than perhaps putting a notice on the Smarty homepage, I'm not sure what more people were expecting in terms of communication from Smarty. They put a notice on this forum, which is the first place I'd think to look.
I did see some people asking for estimated timescales for a fix, but as someone who works in tech myself, it's sometimes the case that you're not really going to know how long it's going to take until you're almost done resolving it.
I also saw someone suggest Smarty should have texted customers to let them know about the issue, but I'm not sure flooding the network's text messaging system with 10.5 million messages, at a time when calling is already broken, is a good idea.
Ok in technology industry, business learn from mistakes. Not to happen twice, this will have cost them a lot of inconvenience and would not be supprised if over the next few days a lot of customers leave and do not monthly renew. This is what makes business stand up and communicate better next time. As communication is king. I just googled I phone not making calls and smarty luckily his came up. As tried flight mode five times.
