My Mobile No has vanished!

[PennyBo_1415926]

Hi everyone, I hope you can help me.  I purchased a Smarty SIM some time ago and requested that I keep my old No instead of the SIM's number.  That has been fine until I decided to change my Iphone to a Samsung.  Although I can receive messages and phone call okay, when I send texts and make phone calls the original number of the SIM shows up instead of my own number.  Is there anything I can do to correct this, or do I have to start all over again with a new SIM? 

I hope someone can help solve this problem. By the way, I can see that my correct number appears here.  Thanks for listening.

[Chalkychap]

I'd suggest trying a Network Reset on your Samsung handset @PennyBo_1415926. 

[Rebekah_150]

Hey  PennyBo_1415926

I am sorry this has happened, if you can please get in touch with our chat team https://smarty.co.uk/contact one of our advisors will be more than happy to help, available daily from 8am – 8pm.

[MSF]

I suggest that you look in the phone settings and change the number to your actual number.