Mobile data & roaming

[FatimaDu_713090]

Hello!

I am a new customer. Old n° was successfully ported yesterday but still I’m still not able to use my mobile data - I have input the correct settings on the ‘mobile data network ‘ as advised.

I notice that although I have given my Credit card details and approved payment for this month start 6th Sept - money hasn’t been taken out yet.

Is this unusual? 
Thanks

[MSF]

@FatimaDu_713090  I would start by checking your Account Dashboard. This should show your ported-in number and any current Smarty Plan. Did you actually buy a plan rather than just inputting your card details?

Are you saying that calls/texts work, but data does not? Do you definitely have mobile data turned on in your phone settings?

If the situation persists, have a web chat with Smarty Support team so that they can check your account.