Forum Discussion
Mobile data & roaming
Hello!
I am a new customer. Old n° was successfully ported yesterday but still I’m still not able to use my mobile data - I have input the correct settings on the ‘mobile data network ‘ as advised.
I notice that although I have given my Credit card details and approved payment for this month start 6th Sept - money hasn’t been taken out yet.
Is this unusual?
Thanks
1 Reply
FatimaDu_713090 I would start by checking your Account Dashboard. This should show your ported-in number and any current Smarty Plan. Did you actually buy a plan rather than just inputting your card details?
Are you saying that calls/texts work, but data does not? Do you definitely have mobile data turned on in your phone settings?
If the situation persists, have a web chat with Smarty Support team so that they can check your account.
