Forum Discussion
Mistake when porting partner to Smarty - lost my phone number!!
Hi, In the absence of anyone answering my messages in web chat, hopefully someone here can help. It appears that when I transferred my wife's number from O2 to Smarty, I've somehow ported her numbe...
Thanks. I've spoken to web chat this morning and they have confirmed they will attempt to recover the number within the next 3-5 working days
Did it work? I am trying to get my son into a group plan with me from his previous contract with 3. They've transferred my son's old number with 3 to me to replace my existing Smarty number and given him a new number. Chaos.
Christy_2613223 It will depend upon where you completed the transfer in request. If you did it within your own dashboard, then this can happen.
Help articles: https://help.smarty.co.uk/en/articles/3406401-how-do-i-start-a-group
https://help.smarty.co.uk/en/articles/7151494-switching-from-your-old-provider-within-a-group-plan
