[Main Thread] Premium rate / short code text messages

[PeterWh_1550878]

Hi I gather from a few other posts that these are not possible at the moment!

I found this in some information blurb from SMARTY - 

" At some point you'll be able to send other kinds of messages which will be chargeable. This will include premium-rate texts and short-codes, which are used for entering competitions, buying ringtones and voting on reality TV shows, and paying for parking."

As other people say they don't indicate when this will be available! I agree with the others that it should be no problem with a decent quality service! 

I too, like some other people may well be switching to another provider which doesn't have this problem! 

[George · Accepted solution]

Hey, @PeterWh_1550878 

We understand how this service is becoming more popular with our customers and have already been feeding back. This is something we are still looking into, hopefully, this is available for you soon.

[HarryNo_2598518]

This is ridiculous, just joined and now can’t reply to my bank… It’s 2024 Smarty come on! I even added £10 to my account assuming this would sort it, but no!

[Origin]

Well as a new user I've come here to figure out why I can't use short codes after topping up my account with out of deal top up thing to realise it was a compete waste of money. If they are going to allow them at least make it obvious so people don't waste money unnecessarily. Tbh I was about to move my other half and kids over to smarty, but with this basic feature missing I might have to head back to giff gaff unless the is a fix close.

[MSF]

@Origin  There are a huge number of posts on this very point.

for reasons best known to themselves (possibly financial?) Smarty are not supporting short codes.

[AlexBas_1370471]

I've just done the exact same thing. The out of deal top up blurb makes it seem like that will solve the problem. 

It's absolutely unbelievable that we can't do on smarty something we could do back when my phone took AA batteries (1996)....

At least we can convert it into account credit, so next month's DD will be £10 less..

[JamesBr_2797284]

Another mug here. Just tried to enter greatest hits radio competition, failed, aades out of plan credit, failed again.

Joined smarty with three family members last month. Will be leaving this month.

[Alasdai_1436945]

Great service…….apart from restriction on entering daft competitions. 

[LalitaD_1801617]

Has anything changed? Is there a way we can send text to premium rate numbers?

[MSF]

@LalitaD_1801617  As per my reply to your other post, the situation has not changed yet.

[Brian_1950]

I changed from GiffGaff which doesn't have this problem . I may well go back to them if this isn't addressed shortly.

[MSF]

@Brian_1950 It certainly hasn't been addressed despite many complaint over the last couple of years and so I don't really see it happening any time soon. That said, it would be nice to get a surprise 😳

[Buckbam]

I am also disappointed and may need to change to another provider because of this issue, my diabetes nurse wanted to set up a text reminder using 85025 for me to send my blood pressure readings to her twice a day but I can’t reply to her due to this situation with smarty. 

[MSF]

@Buckbam Are you sure that you cannot receive the reminder text?

If Smarty did introduce the system, would they be included in a Smarty plan? If not, would you pay to send a text twice a day?

How does your diabetes nurse deal with patients who cannot manage. or don't have, a mobile phone?

[Buckbam]

Hi yes I can receive the messages but can't reply with my BP readings, I have to write them down and give them to her at next appointment. 

If I could send readings she can monitor BP better. 

[MSF]

@Buckbam  Yes, but if you have a record of those readings, you can monitor them yourself; I assume that the nurse gave you the ideal levels she is hoping to see.

[Buckbam]

You are missing  the point my BP is high and was needing to be monitored daily so sending them to her via short messages was quicker but not with smarty, 

[MSF]

@Buckbam  Which brings us back to the question of how does she deal with this when a patient either does not have a mobile phone or else cannot use one to text? Perhaps she can arrange for you to phone and leave details of your readings.

Before you come back on this, I know it's not what you want but at least it's a way getting around the problem without further raising your BP.

We can only assume that there is some cost involved in Smarty supporting short code texts and that they are not seeing enough people leave to justify paying the necessary costs to keep them as customers..

[Betty_Swollox]

Some short codes are free but they still won't work on smarty!? At least they could allow the free ones !

[MSF]

@Betty_Swollox I think it's a question of either supporting the short code text system or not, rather than selective bits of it.