Forum Discussion
Lost signal
Sorry to hear that you have problems.
Even though the coverage map shows that it should work inside and outside, some buildings can defeat the signal e.g. steel beams.
Are your family members on the same network? If so, you need to web chat with Support Team.
Customer service is via webchat - this is one of the main ways that networks can keep the costs down and is not uncommon.
Also, please note that t&c's make it clear that the network is not for business ess use.
- LloydEa_207557319-06-2023SMARTY Rookie
My location is. LL183UU. HOLIDAY PARK
I went to the show she said the smarty don't work around here .your taking money from me as well I have paid for a Vodafone sim that works well. I am not happy. What can you do for me
- MSF20-06-2023SMARTY Guru
LloydEa_2075573 Smarty runs off 3 Network. The issue is that not all networks offer a good signal in all areas.
The other problem may be if you are in a caravan/mobile home then this can shield the signal. Try using the device outside away from the accommodation to see if it is better.
When you post here, you are writing to other users and not direct to Smarty, so there is nothing that we can do for you other than to try to offer advice. - sorry!