l need cim card

DalooMis_690749  Do you need a Replacement Sim? If so, you need to follow the advice in this help article from Smarty: https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen

If it's not a replacement that you need - I don't understand what the issue is.