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I am now in the UK but can't call Frarnce number

frosti
SMARTY Rookie
SMARTY Rookie

I am now in the UK and trying to call a France number 0033....but failed. And received a messageg from Smarty said "your out of plan balance has reached 0.00, pls top up"

how comes EU numbers not covered in the plan?

1 ACCEPTED SOLUTION

Natalie_2037612
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hello,

To make international calls from the UK, you need to purchase an "out of plan add-on." This is highlighted in our T&C's which you agreed upon at the time of sign up. 

"The Service

4.5(c) You can make international calls and roam abroad with SMARTY. To do so, you will need to purchase an Out of Plan Add-on."

https://cdn.smarty.co.uk/files/SMARTY-Terms-And-Conditions.pdf - Natalie 

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2 REPLIES 2

Natalie_2037612
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hello,

To make international calls from the UK, you need to purchase an "out of plan add-on." This is highlighted in our T&C's which you agreed upon at the time of sign up. 

"The Service

4.5(c) You can make international calls and roam abroad with SMARTY. To do so, you will need to purchase an Out of Plan Add-on."

https://cdn.smarty.co.uk/files/SMARTY-Terms-And-Conditions.pdf - Natalie 

JJP2RidesAgain
SMARTY Teamster
SMARTY Teamster

@Natalie_2037612 is of course perfectly correct.

Another option is for you to use WhatsApp to make a free call to the French number, as long as when you make the call, you have mobile data or WiFi connectivity. The other person will also need to have WhatsApp of course.