18-12-2024 13:48 PM
Hi all, i am new with smarty. I have recently bought a new dual sim phone and a smarty sim as my usual mobile reception has got so bad that I could not due online banking anymore as I never received the OTPs in time. However, I have installed the sim, have even two bars inside, nevr seen before, can make calls but cannot send an sms. I have send myself an sms from giffgaff in another phone, that worked, I also send successfully an sms from giffgaff in this smarty phone. But I cannot send or reply to a received sms via smarty. The message is "This service is not available/installed". I would not know how to install it or where, I have searched through all the settings I could think of.
Thanks for helping in advance 🌞
18-12-2024 14:03 PM
Hey annette_3051755,
There are a few reasons that this might be happening my recommendation is to contact our customer care team, they can provide specific troubleshooting best suited for your situation https://smarty.co.uk/contact available daily from 8am – 8pm.
18-12-2024 18:26 PM
thank you