Forum Discussion
HELP - Number not ported correctly
DavidFr_2847745 Then it's the complaint as I suggested, I think.
DavidFr_2847745 Hard too say exactly the nature of the problem.
If you are not getting sufficient help via the web chat, then perhaps raise it as a complaint as this will reach further up the 'food chain' in Smarty. Just wondering if there is an element of a split port involved.
Can't see why your father would be blocked from calling you - perhaps he needs to have your number removed from contacts and then put back in afresh. Also check that he has not accidentally put you in as a blocked contact.
We've tried all that. The trouble is my family mainly use WhatsApp to contact each other so the problem didn't come to light till recently. I then discovered that another person couldn't call me. Some can some can't. The biggest problem is the verification messages that are part of 2fa. none of then come through.
Also, I can ring my dad. He just can't ring me.
DavidFr_2847745 Then it's the complaint as I suggested, I think.
Thank you. I’ve done that. I’m still getting turn it off and on again messages from customer services.
