Forum Discussion
Group Plans + Bonus SIM Card
that's right you would need to activate the sim card with a separate email address first and then they could join the group plan, or you can order a new sim card that is already part of the group
Hi,
I'm in a similar situation to the original poster - I'm a new customer trying to use my bonus SIM. Activating using a separate email is a good idea but I don't see a way to do this.
Unless I'm very confused (or got a "bad" SIM that's leading me stray) I'm not sure how the bonus SIM instructions can lead to a working account. I find myself in this loop...
- In my dashboard I click "start a group"
- I have a bonus SIM so I chose the "I have a spare SMARTY SIM already" option, which tells me to follow instructions at https://help.smarty.co.uk/en/articles/4539514-activating-a-spare-bonus-sim-or-a-sim-bought-in-a-shop-or-other-online-supplier
- I obey the instructions: I log out of my account and click the yellow "activate" button
- I fill in the bonus SIM number, and I'm then asked for my username/password to "Log in to the account you created when ordering your SIM card."
- (At this point there's a "Don’t have an account?" link which I thought might let me create a separate account, but this just takes me back to step 4 to re-enter the SIM number with the suggestion "Check you entered the correct SIM number")
- I see no other path, so I log into my account, and I'm back at step 1. I can find no reference to the bonus SIM in my account other than things that take me back to step 2, or things that offer to post me a new SIM.
I tried all this a few times to make sure I wasn't imagining things and also tried a different browser to eliminate untoward cookie influences. I'll probably just order a new SIM, but if we ignore me and just imagine I'd given the bonus SIM to a friend, I don't see how they'd end up with anything useful? The process would ask them to log into my account (step 4) and wouldn't let them create their own.
Maybe I'm missing something? 🤔
Thanks,
Dave.
This is my experience, too. I've tried this both with the Smarty app and via the website and the result is the same.
As Dave states, the activation process suggests the "Bonus SIM" is tied to the original account - contradicting the "give this to a friend" message on the packaging.
In my case - I actually want to use the "Bonus SIM" for my partner - so I want it to be part of a group that I own. But - as Dave describes in step 6 - once you log in to your account - you're just presented with your dashboard. There's no reference at all to the additional SIM or the fact you're completing an activation process.
