Forum Discussion
Group (of 2) plan. Can I close the group owner account but keep the group member account open?
Endemoniada If you go to the group plan section of your dashboard, you should see the option to remove a member: https://smarty.co.uk/dashboard/groups/members
If that’s not the case, you will need a web chat with Support team to sort it.
Good luck!
It seems the only way is to PAC as much as possible to another providers and close the entire group (well 'close' = 'stop paying'.. smarty don't actually have a close option, not even support can do it).
They don't even support transferring to another smarty account, you must go to another provider. Completely bizarre implementation. I'm not using groups in the future, absolutely not worth it.
TonyHoyle_1020 Fair enough if it isn't for you. I can only say that it works like a dream for some of us.
It'll work until the moment you want to cancel one of the SIMs, then it turns unto a nightmare.
TonyHoyle_1020 I have them all as independent members and so they can leave the group and be independent.
