Gift voucher

Dorothy_1959843  It will depend when you activated the plan using the link that you were given.

The process can take up to 30 days I believe.

Unfortunately, community members can't look at your SMARTY account Dorothy_1959843, so you'll need to speak to SMARTY using their online web chat. 

Get in-touch from https://smarty.co.uk/contact - the support team work 7 days a week between 8am - 8pm.