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EU data add-on not working, APN changed 31 GB

Katrina_1423832
SMARTY Pioneer
SMARTY Pioneer

‎11-09-2024 12:09 PM

Does anyone have any further advice for me? I have bought the EU data add-on. I have 31 GB data left in my monthly plan. In settings I have changed the mobile APN as suggested in other chats to mob.asn.net. Everyone I’m with has reception so it’s not a reception issue this is a Smarty issue. 

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2 REPLIES 2

SmartyTrousers
SMARTY Centurion
SMARTY Centurion

‎11-09-2024 14:34 PM

If you really have set the APN to mob.asn.net, that's the problem - the correct value is mob.asm.net.

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MSF
SMARTY Guru
SMARTY Guru

‎11-09-2024 16:32 PM

@Katrina_1423832  The EU data add on - do you mean the EU Data Roaming Pass for 1 or 3 days or an out of plan add on?

The first one only works when you have reached the  12Gb data  EU Roaming limit. The second one won't work if you have the APN incorrectly set, as @SmartyTrousers  says.