Forum Discussion
Desperately slow 4g
Yep, I've been getting rubbish 4G for a while now and it doesn't matter where in the country I am... I often travel a lot and rely on a decent signal for sat nav, communicating, general browsing and booking the odd hotel, so it's nothing to do with being near any override or a long way from any mast, because it's rubbish whether I'm near home in Kent or up visiting friends in Yorkshire same pretty pretty much everywhere in-between... So sort out out smarty!! Yes it might be good "value" but if you focused your efforts on actually providing a reliable service instead of large data allowances that can't be used then your customers would be far happier...
EdKramer From posts elsewhere on the forum, it is clear that some custoemrs do in fact get reasonable or even great data speeds, so I'm not exactly sure what they can sort out.
Have you tried the sim in another phone to rule out phone issues?
Unfortunately I don't have another device to test at present, however this does seem to be an issue that's only manifested in the last few months, so whether it's a hardware issue as you suggest or a gradual degradation of Smarty's services as they migrate to 5G, who can say?
