Forum Discussion
Delay in porting number from Lebara
I have same situation with porting from Lyca. I can use my mobile ,but can't receive calls and txt. My number is not fully working 3 days already. Smarty web chat don't really care and keep sending same reply all the time "we trying to fix" . It looks like Smarty has issue with their system. Loads of people reporting issues here about porting in.
It’s not an issue with Smarty - It’s the fact that LycaMobile had a cyber attack last Friday, 6th October. This had caused issues with their systems.
https://techcrunch.com/2023/10/06/lyca-mobile-says-customer-data-was-stolen-during-cyberattack/
*By the way, as this is the Smarty community forum, populated by Smarty customers, none of whom work for Smarty, and as you have already contacted Smarty, if I were you, I would contact LycaMobile, the source of your problem.
