Forum Discussion

TerryEv_2433346's avatar
TerryEv_2433346
SMARTY Pioneer
14-12-2023

Changing sim data only card in Europe

Please help I don’t know how to make my data only sim work on my router in Europe, thinking of canceling my contract and getting a European sim 

 

thank you in advance 

terry

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    15-12-2023

    TerryEv_2433346  The specific setting you need is to ensure that APN is set to mob.asm.net. You can usually open a webpage for the router within your browser and make changes there - should be in the manual.

  • JodieC's avatar
    JodieC
    SMARTY Moderator
    15-12-2023

    Hi TerryEv_2433346 

    Thank you for reaching out to the SMARTY community! 

    Before you roam, you need to change some settings in order to use your SIM abroad. It may be worth putting your SIM into a mobile device to make these changes as in some cases, this cannot be done on a router. 

    Please follow this link for more information - Roaming and international | SMARTY Help Centre

    If you require additional support, please reach out to our webchat team and we'll be happy to help! 

    https://smarty.co.uk/contact

    I hope this helps!😁