Cancell order

[Teremce_2635771]

I need to cancel the new order and plan I ordered by mistake 

[JohnGou_3302311]

Hi l need to cancel to but it's too difficult to contact smarty nightmare 

[MSF]

@JohnGou_3302311  Depends what you mean exactly.

If you have not paid any money, but just ordered a sim - don't activate the sim and there will be no cost.

If you have paid and are within the 14 day cooling off period, then web chat with smarty Support to explain that you want to cancel. Have you even tried that?

[Andleeb_3127612]

i need to cancel my sim order

[MSF]

@Andleeb_3127612 You cannot do that here because we are Community Forum members and not Smarty staff.

If it is just a sim that you ordered - no money paid - then simply do not try to activate it.

If you have paid money but changed your mind, a web chat with Smarty Support will allow you to get a refund within 14 days.

[MeysamG_2992705]

I want cancel my plan and get my mony back, I didn't use my plan at all !

[MSF]

@MeysamG_2992705 Please read my reply just above your post to another person who asked that.

[AliyaBe_2924702]

Hi I need cancel my order sim by mistake I already have one so need cancel before they come 

[MSF]

@AliyaBe_2924702 We cannot help you with that because we are forum members like you and not Smarty employees.

If you web chat with Smarty Support team, they should be able to access your account and hopefully help you.

[GeorgeS_2340013]

I need to cancel order as I lost my phone but got it back and I already have a smarty sim

[MSF]

@GeorgeS_2340013  Check out previous posts on this thread 

[JJP2RidesAgain · Accepted solution]

You will need to contact Smarty via webchat, as this is the Smarty community forum, populated by Smarty customers, so of course we don’t have acres to other customer’s accounts and orders.

Scroll down towards the bottom of this webpage :

 https://smarty.co.uk/contact