Forum Discussion

MarcusBur_62344's avatar
MarcusBur_62344
SMARTY Maverick
18-05-2024

Can’t ring in or out on my phone

Hello, I suddenly have a problem whereby I can’t make or receive calls. I have changed to a new SIM card and still no joy. Swapping to a different Smarty sim resolves the problem. Smarty customer ser...
SIM
MSF's avatar
MSF
SMARTY Guru
18-05-2024

MarcusBur_62344 So, a different Smarty sim works in your phone and your current one does not.

Does this suggest a sim problem - broken etc? Order a replacement sim via your account dashboard. Your account will be locked until you have activated the replacement sim according to the instructions.

  • MarcusBur_62344's avatar
    MarcusBur_62344
    SMARTY Maverick
    18-05-2024

    I have already ordered a new sim, it arrived and I changed it and activated it. Same issue

    • MSF's avatar
      MSF
      SMARTY Guru
      18-05-2024

      MarcusBur_62344 Does your account dashboard show an active sim and an active plan?

      Is this for all numbers?

      Try a web chat with Support Team so that they can look at your account.

      • MarcusBur_62344's avatar
        MarcusBur_62344
        SMARTY Maverick
        18-05-2024

        It’s active, I’ve now been on wed chat for 4 hours, and getting nowhere! Liz has now decided that she does not like my security answers, I own the account, manage the group and I pay all of the monthly costs and I am getting nowhere; it’s an absolute joke!