Forum Discussion
RohulMi_2296535
01-07-2025SMARTY Rookie
Can’t make calls
Hi all, since the outage I have had intermittent issues with making and receiving calls. When someone is calling me , they get ‘caller is on another line’ I am missing important calls! Its very an...
Christo_1359879
01-07-2025SMARTY Maverick
Same here. Just spent an hour on chat asking me to reset network, change APN etc, all things I’ve tried already.
Then suggested that it’s a faulty SIM and to order a replacement which means losing all access to your phone as they block the number until the new SIM is activated.
Why doesn’t Smarty just admit that calls are being lost due to congestion. They don’t or won’t pay Three for sufficient capacity for their customers. What other company could get away with providing a service that is never fulfilled because their hiding the truth of lack of capacity from their paying customers?
MSF
02-07-2025SMARTY Guru
Christo_1359879 Are you certain that is the case? Some of us have not experienced this issue, so it cannot surely be generalised.