Can’t make calls

[RohulMi_2296535]

Hi all, since the outage I have had intermittent issues with making and receiving calls. When someone is calling me , they get ‘caller is on another line’  

I am missing important calls! Its very annoying, any help?

[PhilipS_1968548]

I am also still unable to make or receive calls since outage last week. Outgoing calls just time out, for incoming calls caller hears ringing tone but my phone doesn't ring and I then just receive a vm text notification which I can't access as unable to dial out. Missing vital calls, please help

[fannytoooosh]

I can’t make outgoing calls. Receiving incoming but outgoing just times out. Have three bars of signal.  

[Christo_1359879]

Same here. Just spent an hour on chat asking me to reset network, change APN etc, all things I’ve tried already. 

Then suggested that it’s a faulty SIM and to order a replacement which means losing all access to your phone as they block the number until the new SIM is activated.

Why doesn’t Smarty just admit that calls are being lost due to congestion. They don’t or won’t pay Three for sufficient capacity for their customers. What other company could get away with providing a service that is never fulfilled because their hiding the truth of lack of capacity from their paying customers?

[MSF]

@Christo_1359879  Are you certain that is the case? Some of us have not experienced this issue, so it cannot surely be generalised.