Forum Discussion
Solved
Adult content blocked on mobile data...
... But comes through on WiFi. Adult content filter is set to off in the app, and when I authorise the £1 payment to verify I'm over 18, the app gives a failed transaction message yet my bank notifi...
SimonShuttler wrote:I did wonder whether it might be an issue cos my bank card isn’t a credit card. And the screen before says it needs to be a credit card to confirm I’m over 18.
You've answered your own query. However, it goes on to say the following:
If you don't a credit card, don't worry. Please get in touch with us via web chat where we'll just need to confirm you're over 18 through receipt of valid photo ID such as a Passport or Driving Licence.
This happened to me and I haven’t been refunded the amounts! So SMARTY have taken £6 in activation fees that didn’t even work and not refunded the money.
VerityT_2782527 Then you need to web chat with Smarty Support and if that does not sort it, raise a Complaint.
