Forum Discussion
Account suspended paused! Insane reason
I started using smarty abroad in Greece made one international call and it was suspended. I have 12gb data and unlimited calls minutes. They say I was using suspicious numbers and exesive use and bre...
This is the Smarty community forum, we are customers like you, we don’t work for Smarty, so can’t access account details.
It’s the first time that I have heard anything like this.
Yes, you have 12 GB data within the EU. If the call you made was outside the EU, you would have had to purchase an add on to make calls, so did the call even connect ?
I made 1 call 1h 20min from Greece to EU. Maybe this was exesive use because I'm abroad. However the agent went crazy with this little problem and made it even more confusing but not telling me what rules I exactly broke. I guess he was just trying to annoy me even more knowing that now I don't have Internet and calls.
