Forum Discussion

DaveSpe_1464385's avatar
DaveSpe_1464385
SMARTY Pioneer
07-02-2023

5G

Hi i have just put a smarty sim in a Samsung Galaxy Note 20 Ultra that Supports 5G but in My coverage it is only showing 4G

3 Replies

  • MikeHorn_626296's avatar
    MikeHorn_626296
    SMARTY Maverick
    07-02-2023

    Hi 5g stopped working on my Nokia even though it had been working for over a year put a three SIM in and worked fine after many web chats with smarty they said it's not on the compatible list got fed up with it going to Giffgaff hope this helps 

  • MSF's avatar
    MSF
    SMARTY Guru
    07-02-2023

    Check local coverage to see if the area has Smarty 5G first.

    • MSF's avatar
      MSF
      SMARTY Guru
      07-02-2023

      Are you sure that there is 5G available where you are? Sometimes it may default to 4G if not strong 5G coverage.

      Check your coverage here:  https://smarty.co.uk/coverage-checker/

      But don't forget that sometimes your signal can be affected by the building you are in or work on a local mast.