Forum Discussion
Hi all,
In regards to 5G on the SMARTY network, some devices are not compatible. Although the devices you own may be 5G, SMARTY may not support those devices on our network as of yet. We understand that this can cause some frustration but we are hoping to get all 5G devices registered with the SMARTY network ASAP.
Please refer to this link to view a list of 5G compatible devices on the SMARTY network - Which devices are compatible with 5G? | SMARTY Help Centre
I hope this helps!
This is interesting, looking at that guide my phone ain't compatible YET it works, prior to this done a Poco X5 pro 5g, I was on the model before it and that worked an x4 pro 5g..bizarre how Smarty do it, WHY DOESN'T ANY 5G FONE WORK ? #thatsjustweird
Good to know your Poco X5 pro 5G is working with the SMARTY 5G network leedorney.
The online SMARTY 5G guide does say: "If your device isn’t listed, you may not be able to use our 5G network, however, you’ll still have access to our 3G and 4G service."
I think because 5G standards are still relatively 'young', with ambiguity in places, not all 5G equipment is interoperable in practise. Here in the UK, requiring the network operators to remove Huawei 5G infrastructure has possibly complicated things too.
Any compatibility testing by SMARTY would probably focus on the UK's most popular handsets, currently dominated by Apple and Samsung products.
