Forum Discussion

Krakoos78's avatar
Krakoos78
SMARTY Pioneer
19-11-2023

4 days number transferring

Hi guys. Unfortunately I have to say, that my first experience with Smarty isn't positive. I activated my sim card 16/11 and since then my account is active and I'm being charged. However I wait 4 da...
MSF's avatar
MSF
SMARTY Guru
20-11-2023

Krakoos78 When you activated the sim, it was allocated a random number. This means that you can certainly call and message people and use data within the plan.

If you ordered the transfer late on Thursday 16/11 night, it would not be effective until Friday. The next business day is therefore Monday (today) and you would expect the transfer by 5pm.

When you completed the transfer form were you not given a date?

  • Krakoos78's avatar
    Krakoos78
    SMARTY Pioneer
    20-11-2023

    I activated the sim 16/11 in the afternoon and was given 17/11 (Friday) as the transferring day, then Friday afternoon it changed to 20/11. Still not completed when I submit this post. Also the data don't work. Do I have to reset my network? 

    • MSF's avatar
      MSF
      SMARTY Guru
      20-11-2023

      Krakoos78 Always worth turning phone off and then on again to force it to register to network.

      However, your dashboard should show your transferred-in number once it is complete.

      It should happen by 5pm today.