This is the worst to none customer services support I have ever encountered, I have just spent almost 2 hours with the agent creating a piecemeal situation without resolving my issue of slow speed. Its my worse decision made to move to this network. Its claims to be 5G but from my experience that a fake claim as since joining the network I have never received any 5g network signals even though my other phone on 5G is always on 5G signal. I have raised a formal complaint and will keep posted on response

RolandK_3218197 But some of us do receive 5G signal in parts and at times.Don't think they ever guaranteed that you would get 5G.

I believe the office of fair trading need to be contacted to have them remove that claim

Its not what I understood, its what they claim... Do you work for smarty ?

RolandK_3218197 I think it would be better to rely on the published T&C's, in particular Section 4.The advert implies that 5G can be4 used where it is available.We can look at other specifics:We’ve got you coveredwith 99% UK outdoor population coverage with our 4G network.and also, perhaps more importantly:Superfast 5GStream, play and browse with more reliability and superfast 5G at no extra cost. Find out more5G subject to coverage, compatible device required. Are you suggesting that people with non-5G phones would still be able to get 5G because of the advert?

I believe they do......their advertSuperfast 5G at no extra costAll our SIMs are 5G ReadyStream, browse and play in super-speedEnjoy more reliability with less buffering

Worst Costormer services ever

14 Replies

Bernade_2208625
SMARTY Maverick
02-04-2025
I was over 6 hours yesterday and the buffering meant they disconnected me after a minute. I had to start from scratch although it said conversation is available for 72 hours. It’s madness
- MSF
  SMARTY Guru
  02-04-2025
  Bernade_2208625 Did you do a Network Status check as suggested in the other thread where you posted?
RolandK_3218197
SMARTY Pioneer
25-03-2025
I believe the office of fair trading need to be contacted to have them remove that claim
- RolandK_3218197
  SMARTY Pioneer
  28-03-2025
  In all fairness to Smarty Mobile when it comes to call and sms, its brilliant with absolutely no fault. I believe the problem if not with the network is the Customer services who believes its OK and NORMAL to take almost 2 hours serving one customer without resolving the problem. Though I have read mixed reviews I believe once the network issue is resolved they will make a brilliant service provider considering they are part of 3 and use 3 network which for everyone is our 2nd service provider and does provide 5G network on the same locations which Smarty DO NOT. To the owners of Smarty without prejudice sort out your customer services team. They do you no justice
  - Bernade_2208625
    SMARTY Maverick
    02-04-2025
    It was over 6 hours for me yesterday. They still didn’t resolve the issues. Buffering meant I was over a minute in replying so I was cut off. Repeatedly
MSF
SMARTY Guru
25-03-2025
RolandK_3218197 But some of us do receive 5G signal in parts and at times.
Don't think they ever guaranteed that you would get 5G.
- RolandK_3218197
  SMARTY Pioneer
  25-03-2025
  I believe they do......their advert
  Superfast 5G at no extra cost
  All our SIMs are 5G Ready
  Stream, browse and play in super-speed
  Enjoy more reliability with less buffering
  - WelshPaul
    SMARTY Centurion
    25-03-2025
    Where does it say you get 5G everywhere and anywhere?
    I’m more than happy with SMARTY!
    https://prnt.sc/e38HgksclHPC

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Worst Costormer services ever

14 Replies

Superfast 5G at no extra cost

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