Forum Discussion
Worst Costormer services ever
This is the worst to none customer services support I have ever encountered, I have just spent almost 2 hours with the agent creating a piecemeal situation without resolving my issue of slow speed. Its my worse decision made to move to this network. Its claims to be 5G but from my experience that a fake claim as since joining the network I have never received any 5g network signals even though my other phone on 5G is always on 5G signal. I have raised a formal complaint and will keep posted on response
14 Replies
I was over 6 hours yesterday and the buffering meant they disconnected me after a minute. I had to start from scratch although it said conversation is available for 72 hours. It’s madness
Bernade_2208625 Did you do a Network Status check as suggested in the other thread where you posted?
I believe the office of fair trading need to be contacted to have them remove that claim
In all fairness to Smarty Mobile when it comes to call and sms, its brilliant with absolutely no fault. I believe the problem if not with the network is the Customer services who believes its OK and NORMAL to take almost 2 hours serving one customer without resolving the problem. Though I have read mixed reviews I believe once the network issue is resolved they will make a brilliant service provider considering they are part of 3 and use 3 network which for everyone is our 2nd service provider and does provide 5G network on the same locations which Smarty DO NOT. To the owners of Smarty without prejudice sort out your customer services team. They do you no justice
It was over 6 hours for me yesterday. They still didn’t resolve the issues. Buffering meant I was over a minute in replying so I was cut off. Repeatedly
RolandK_3218197 But some of us do receive 5G signal in parts and at times.
Don't think they ever guaranteed that you would get 5G.
I believe they do......their advert
Superfast 5G at no extra cost
All our SIMs are 5G Ready
Stream, browse and play in super-speed
Enjoy more reliability with less bufferingWhere does it say you get 5G everywhere and anywhere?
I’m more than happy with SMARTY!
