Forum Discussion

RoyPegg_1900538's avatar
RoyPegg_1900538
SMARTY Rookie
02-03-2023

Wifi dongle can’t detect sim

3 Replies

  • Mohamme_1008142's avatar
    Mohamme_1008142
    SMARTY Rookie
    02-12-2023

    I have the same issue and its not been detected in anything, I have feeling the sim has malfunctioned, I would like to order a new sim but keep my current Smarty payment plan and phone number

    • MSF's avatar
      MSF
      SMARTY Guru
      02-12-2023

      Mohamme_1008142  Did you check that APN is set to asm.mob.net on the settings page for your dongle?

      If you feel that a sim is faulty, you can order a replacement via your dashboard - but it will lock your account until the new one is activated.