Forum Discussion
Wifi calling - text issue.
I've been with Smarty a year now and have a recurring issue that comes up at leasr once a month.
I use wifi calling exclusively at home, as I live in a remote rural area with zero mobile mast signal inside or outside.
Wifi calls always work fine, the issue I keep having is with texts. Generally the work okay, but every few weeks I suddenly will not receive texts. I know this is the case as my phone is suddenly unusually quiet! When I spot this, if I send a test text to myself it is not delivered. Strangely if I then quickly send a rapid succession of texts to myself then the first (and subsequent) test texts are suddenly received, at which point my phone also takes delivery of other texts from other people. These can be texts from days earlier, if I have not left home during that time and caught a signal from a tower somewhere.
It is like me sending myself a rapid series of texts releases some kind of text blockage.
I'm at a loss as my phone (Samsung A52) is on Smarty's wifi calling list, and I have tried all (and I mean ALL) of the suggested settings, workarounds etc.
I have raised it with Smarty several times, and each time I am told their 'technical team' will look into it. Nobody ever gets back to me, and a year later the problem persists.
It does not seem to be device specific, as my partners Samsung A32 (also on the wifi calling list) does it as well.
It's also not broadband related, as we have changed broadband providers in this time and it happens regardless.
There must be a valid and logical technical reason as to why this happens, and a fix.
Any thoughts?
29 Replies
Despite some of the replies this is a real issue. I'm now seeing an up to hour delay receiving SMS and when these are needed as part of logging in they need to arrive straight away. Disabling WiFi immediately received the SMS - I'm now trying disabling WIFI Calling and reboot. Its not device specific - Pixel here.
The issue seems to go away after the reboot - whether Wifi calling is on or off . Because it started working again Online chat just see it as a "glitch" so no real fix.
Okay jak22, curious to know why use WiFi Calling if you're able to receive SMS text messages with WiFi Calling disabled?
Online chat seem to either be outright liars, or Smarty are simply unable to identify the cause of the issue and/or fix it, as I have raised it several times and been told they will investigate.
It's also annoying having to go through the whole 'have you tried x, y and z?' everytime I ask about it, of course I have tried simple stuff like reboots blah blah blah.
It's as clear as day that this is an issue specific to Smarty.
I do WANT to be with Smarty, for my own reasons, so the 'go back to O2' suggestions are not helpful given I left them for my own reasons. However, the fact remains that I had years of zero wifi calling issues with O2, then switched to Smarty and I am plagued with SMS problems over wifi calling.
There is no coincidence, it literally started when I switched to Smarty. Smarty also are the only one of the two that confirmed my handset as compatible, it wasn't even on O2's list.
Another occurrence of website generated text messages not arriving. This is with WIFI Calling off so likely it's a different issue - but other posts are wrong to suggest WIFI Calling issues aren't Smarty related - they're involved in handling SMS just as when they arrives via mobile.
The SMS arrive and the problem goes away after a phone reboot - so maybe it re-registering with the network fixes the issue - but the timing of the problem - starting in recent weeks - means it could be some recent Pixel update that's causing the issue.
Okay StandingDuck, I also rely on using WiFi Calling at home, in my mobile not-spot.
I've recently experienced something similar - my SMARTY WiFi Calling was working, but I wasn't receiving text messages via the WiFi Calling service.
My solution was:
- Turn off Wi-Fi Calling.
- Forget / remove my home Wi-Fi network.
- Turn-off the Wi-Fi on my handset.
- Restart my handset.
- Reconnect to my home Wi-Fi network.
- Turn on Wi-Fi Calling.
Thereafter, I received a flurry text messages, but problem solved. Perhaps this might help in your situation.
Hi Chalkychap
Likewise, I've carried out those steps several times in the past, and in fact a few weeks ago we even changed broadband providers (not because lf this problem by the way) and it persists, so it isn't linked to a wifi network issue either.
Okay StandingDuck, it sounds like the steps didn't help on this occasion.
Have they ever worked in your location?
Does SMS via WiFi Calling service work when you're not at home?Given WiFi Calling uses the Internet to reach the SMARTY Mobile core network (via a network gateway), routing and quality of service (QoS) issues may affect the service from time-to-time. Voice calls with WiFi Calling may benefit from QoS, while SMS might not.
Out of curiosity, what broadband providers have you used recently?
StandingDuck Have you looked at this article? : https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Hi,
Yes, I have followed all of those steps many many times, believe me.
This os clearly a Smarty issue, as everything will be absolutely fine for weeks, then this issue comes back for several days, then goes away again, then repeats etc.
