Forum Discussion

Rooster_No1's avatar
Rooster_No1
SMARTY Maverick
07-04-2023
Solved

VOLTE logo ?

OnePlus Nord CE 5g  (android 12)

Just joined Smarty.... when I was on Three, my phone constantly displayed the VOLTE logo at the top of my phone next to the signal strength ... now it's absent !

Is this a setting somewhere  ?  as I understand it is supported  ?

 

  • Chalkychap's avatar
    09-04-2023

    Customisation of icons in the system status bar, on Apple and Android handsets, requires setup in a network profile, which is used to enable/disable various features and options. 

    Some service providers can't/don't invest time & effort (money) into extensive customisation of network profiles, for a large number of handsets. I'm sure your VoLTE is working Rooster_No1, just missing a status icon in the status bar because SMARTY haven't got a customised network profile your handset.

  • WelshPaul's avatar
    WelshPaul
    11-04-2023

    All you need to do to find out if VoLTE is active and working is to make a call.

    While in a call, shoup you:

    • Drop back to 3G - VoLTE is NOT working
    • Remain connected to 4G or 5G - VoLTE IS working

    SIMPLES!!!

8 Replies

  • zelmon64's avatar
    zelmon64
    SMARTY Maverick
    10-04-2023

    Hi Rooster_No1, I've had a lot of trouble with VoLTE on smarty. To verify if it's enable you should be able to access the "Phone information" menu by dialling *#*#4636#*#*. Look for "VoLTE provisioned" and see if it's selected. From there you can also view the "IMS Service Status" by selecting it from the drop down menu in the top right corner (the three vertical dots). It will show the status of "Voice over LTE" and some other communication methods.

    For all my devices VoLTE was not working but with a rooted Android phone I was able to use voenabler to activate it. After it was activated I then had the symbol appear that you described. I haven't found a way to activate it on other devices and I'm concerned for the 3G shutdown.

    Hope this helps.

    • Rooster_No1's avatar
      Rooster_No1
      SMARTY Maverick
      10-04-2023

      Unfortunately that code does nothing on my OnePlus Nord CE ....   so still in the dark  😞

      • WelshPaul's avatar
        WelshPaul
        SMARTY Centurion
        11-04-2023

        All you need to do to find out if VoLTE is active and working is to make a call.

        While in a call, shoup you:

        • Drop back to 3G - VoLTE is NOT working
        • Remain connected to 4G or 5G - VoLTE IS working

        SIMPLES!!!

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    09-04-2023

    Customisation of icons in the system status bar, on Apple and Android handsets, requires setup in a network profile, which is used to enable/disable various features and options. 

    Some service providers can't/don't invest time & effort (money) into extensive customisation of network profiles, for a large number of handsets. I'm sure your VoLTE is working Rooster_No1, just missing a status icon in the status bar because SMARTY haven't got a customised network profile your handset.

    • Rooster_No1's avatar
      Rooster_No1
      SMARTY Maverick
      09-04-2023

      Thanks guys, I'll stop worrying then  😎👍

  • MSF's avatar
    MSF
    SMARTY Guru
    08-04-2023

    The only indicators on my phone are the word 'SMARTY', number of bars of signal and wifi signal strength, plus battery status.