Forum Discussion
Voicemail
Sounds like you might be trying to use Visual Voicemail, which is not supported on the SMARTY Mobile network JamesPe_1780082.
What happens if you dial 123 on the handset with your SMARTY SIM card?
If I call 123 it says voicemail not set up as I stated. I am not trying visual voicemail, I am wondering why, when I haven't set up voicemail, callers are allowed to leave a message and I get a text to tell me I have a voicemail with a link to listen to the message, which when clicked, says you haven't set up voicemail. Duh!
I believe, by default, SMARTY voicemail is turned ON when you activate your SMARTY SIM card.
If you've switched to SMARTY and kept your number, sometimes voicemail doesn't work properly if there were any pending voicemails in your old provider's account on your switching date.
Have you tried setting up voicemail for your SMARTY account JamesPe_1780082?
Otherwise, I suspect you'll probably need SMARTY Mobile's help & support to fix your voicemail issues.Good luck JamesPe_1780082.
- Have tried using support and they are clueless.
- problem is voicemail spool which wrongly shows have VM
Hi Ianto54,
If you would like to have your voicemail deactivated one of our agents will need to do this for you, here are all the ways to get in touch https://smarty.co.uk/contact.
If you would like access to your voicemail you will need to set your mail box up, here is a guide to help. https://help.smarty.co.uk/en/articles/952741-setting-up-voicemail
