Forum Discussion

PHouse's avatar
PHouse
SMARTY Pioneer
27-01-2025
Solved

VOICEMAIL

Hi All, with a new sim ported to keep my old number, i can make but not receive calls - they all go to voicemail which I have not yet set up? Android phone settings show nothing amiss so any ideas?

  • PHouse's avatar
    PHouse
    30-01-2025

    Thank you for your reply. It transpires smarty have not fully ported in a week, and have left me in limbo and uninformed. Hate talking to endless bots before being granted access to a webchat. Very unimpressed 

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    27-01-2025

    PHouse  Have you had an email saying that the port has completed?

    If so, it may be worth doing a network reset on the phone.

    If it still does not work by tomorrow, I suppose that there is the possibility of a 'split port' and you will need to web chat with Smarty Support for assistance to sort it out.

    • PHouse's avatar
      PHouse
      SMARTY Pioneer
      30-01-2025

      Thank you for your reply. It transpires smarty have not fully ported in a week, and have left me in limbo and uninformed. Hate talking to endless bots before being granted access to a webchat. Very unimpressed 

      • MSF's avatar
        MSF
        SMARTY Guru
        30-01-2025

        PHouse If you do not want web chat, then you need to use one of the more expensive networks. Smarty keep costs down by using web chat.