Forum Discussion

Richard_2871516's avatar
Richard_2871516
SMARTY Maverick
15-08-2024

Voicemail Notifications

Hi everybody

I've just signed up to Smarty and as usual there are a few tweaks one needs to do to get everything running as you'd like.

I'm getting there but I'm having a problem with the Voicemail.

The voicemail is all set up and is working fine but every time I boot up my phone I get a notification "Call voicemail..."etc and there's a badge against the phone icon, signifying a new call.

But there is no new call and there is no message on my Voicemail.

Deleting the popup notification deleted the badge on the phone app so they are definitely linked, one is causing the other.

Its an Android phone (Xiaomi M11 Lite) and Googling suggested deleting phone app data which I've done with no effect

Ive obviously tried turning off notifications and that didn't help.

I never had this issue with my previous network

Any thoughts guys?

 

11 Replies

  • Baggers53's avatar
    Baggers53
    SMARTY Pioneer
    17-09-2025

    Same thing here, phone rings then goes to voicemail and they leave a message. I get notified of new voicemail but when I go to my voicemail box it tells me there are no new messages. I know that people have left messages but somewhere in the system they are not getting through to me. I spent ages with SMARTY online contact who ended up saying that they can’t help me! Does anyone know a way around this? Thanks

  • StephHo_3340420's avatar
    StephHo_3340420
    SMARTY Pioneer
    17-07-2025

    So my new /replacement sim arrived today and the red voicemail badge has finally gone! I’ve been without a phone for 3 days though as I’ve they request a new sim the old one deactivates instantly. BUT at least it’s sorted. Worth a try for anyone else still having trouble as support had given up and said “there’s nothing we can do” 

    • MSF's avatar
      MSF
      SMARTY Guru
      17-07-2025

      StephHo_3340420 Good news!! Wonder what caused it though!?

  • StephHo_3340420's avatar
    StephHo_3340420
    SMARTY Pioneer
    14-07-2025

    Exactly same here.. iPhone 13 Pro.. have been onto apple support today and defo a smarty issue but they have said there’s nothing they can do.. so frustrating.

    • MSF's avatar
      MSF
      SMARTY Guru
      14-07-2025

      StephHo_3340420 This is an unusual problem because not all of us with iPhones are getting this issue.

      Is iOS updated?

      • StephHo_3340420's avatar
        StephHo_3340420
        SMARTY Pioneer
        14-07-2025

        yes.. Apple have remotely looked at my phone.. if I move sim to a different phone the badge goes off my phone and moves with the sim.. I have requested a new sim from Smarty as they have turned my mailbox off and on again but still not fixed. They are unable to help any further. 

  • KellyE's avatar
    KellyE
    SMARTY Pioneer
    26-02-2025

    Same issue for me, apparently I have 30 voicemails, but when I call the number it says there are 0 voicemails. I didn't carry over any voicemails from my previous provider, and in fact didn't even have voicemail enabled with them. I've been with SMARTY for around 6 months and this has only just started happening for me. Did anyone ever get any solution to this problem?

    • DavidKyn's avatar
      DavidKyn
      SMARTY Rookie
      18-03-2025

      I am having exactly the same problem on my iphone13 pro and I ported a number in from o2 with no saved VM, has anyone had an update yet?

       

  • Annakri_2883069's avatar
    Annakri_2883069
    SMARTY Pioneer
    21-08-2024

    Hi

    I am having the same problem. Ended up speaking to an advisor who said that the Tech team need to look into this, still waiting for a response. Tried various online hacks non of which have worked. As soon as I hear back can let you know.

    • Richard_2871516's avatar
      Richard_2871516
      SMARTY Maverick
      22-08-2024

      Thanks for the update. Im glad it isn't just me. I don't suppose it will happen any time soon but you never know.....

      • Michell_2878785's avatar
        Michell_2878785
        SMARTY Pioneer
        23-08-2024

        Same problem here and the tech people don’t know how to sort it. I have an iPhone so it’s not just an android issue. It occurred when I carried my old phone number over so not sure if it has something to do with that . If anyone figures it out I’d be grateful to know.