Forum Discussion

Emmanue_1314571's avatar
Emmanue_1314571
SMARTY Maverick
24-03-2023

Voicemail issue

Hello, People who call me cannot leave me a voice message; they hear "Impossible to connect your call. Please try later". It's like my voicemail is off (the support tell me it is on). Still, I think...
voice mail
Rebekah_150's avatar
Rebekah_150
Team SMARTY
25-03-2023

Hey  Emmanue_1314571

I am sorry you have been having issues, It might be that you need to set up your Voicemail.

Setting up is easy, the recording will take you through each step:
1- Dial 123 from your SMARTY SIM

2- Choose a PIN

3- Select # and confirm.

4- Record your name

You can change your name recording whenever you want in your mailbox settings.

AgaWol_2975517's avatar
AgaWol_2975517
SMARTY Pioneer
25-10-2024

Hello, you say that "You can change your name recording whenever you want in your mailbox settings." - please can you explain step by step how to do it? I called 123 and selected option 4 to change mailbox settings but there's no option to change the name! I used the chat and was told once the voicemail is deactivated I'd then be able to set it up again from scratch after 2 hours but it didn't work. When I contacted them again they reactivated it for me but it still has the same settings that I can't change! I spoke to several advisers so far and nobody seems to be able to help with it..! Not good, Smarty...