Forum Discussion
Visual Voicemail
node Much as I understand that you want this specific feature, I think that the vast majority of customers want a good value, down to earth service that they are not tied in to for a long contract period. If extra services are put on, I suspect that we will all end up paying for it.
Respectfully, that's an assumption on your part, both that the cost of implementing this would need to be passed onto customers, and that "the vast majority" of customers wouldn't want it. 🙂
Smarty have added features before without increasing costs for customers, such as WiFi Calling, 4G calling and free WiFi on the London Underground. I doubt many customers were clamoring for those either, but I'm sure those in poor signal areas now find them valuable.
If cost is a concern, they could offer it as an Add-On, although it is included at no extra cost on most other networks (including other 30 day contract providers) and will only become more valuable with the upcoming Live Voicemail feature.
node Please read what I said again. I'm not sure who will pay any associated costs if not the customer - will the shareholders gladly give up some profit?
I also didn't say that the vast majority would not want it - I said that they want a good value down to earth service that does not tie them in for a long period.
The shareholders are literally missing out on customers by not supporting features other providers support.
TedM The 'bean counters' (accountants) will be looking at how many customers they would attract by having such a function and then will set that against the cost of introducing it.
If there ain't no profit, it ain't likely to happen.
I wonder how many customers actually leave as a result of not having that function. I think the fact is that very many customers stay because they get a good value-for-money service, albeit without some of the frills.
