Forum Discussion

ColinAi_2512243's avatar
ColinAi_2512243
SMARTY Pioneer
15-04-2024
Solved

Very slow speeds.

I've recently moved to smarty using an unlimited data sim for our 4g router as we live fairly rural.   We have direct line of sight to 4 masts.  Initially the speeds were as expected of between 25 - 40 mbps same as my mobile phone but on a different network.   After a few weeks the speeds have dropped dramatically to between 2- 8 mbps.  Really poor!!  The speeds on my mobile are still at the high level.   There's articles saying there is no fair use policy or throttling but I have my doubts.   

Not idea when you're working from home or trying to stream TV. 

Any help??

  • MSF's avatar
    MSF
    16-04-2024

    ColinAi_2512243 Have you completed a Network Status check? Could it be that there is ongoing work on your local Three network mast?

    Smarty do make it perfectly clear that you should not rely on mobile data instead of broadband, so unfortunately you cannot complain on that score.

8 Replies

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    16-04-2024

    Okay ColinAi_2512243, the SMARTY terms & conditions do have a clause saying that plans with unlimited data should not be used as an alternative to a landline broadband service - perhaps you've been rumbled by SMARTY?

    Otherwise, maybe this is an example of #LessSMARTY, #MoreMalarkey.

     

     

  • MSF's avatar
    MSF
    SMARTY Guru
    16-04-2024

    ColinAi_2512243 Have you completed a Network Status check? Could it be that there is ongoing work on your local Three network mast?

    Smarty do make it perfectly clear that you should not rely on mobile data instead of broadband, so unfortunately you cannot complain on that score.

    • JoBo_1566314's avatar
      JoBo_1566314
      SMARTY Pioneer
      19-12-2024

      That's not helpful at all! To say that an individual has no right to complain about that - on any "score??"  Defeats the point of this Community Forum.

      • MSF's avatar
        MSF
        SMARTY Guru
        19-12-2024

        JoBo_1566314 If you do something that the company tell you they will not guarantee, then surely you cannot complain when it doesn't work out.

        Mobile signal cannot be guaranteed to the same level as broadband and therein lies the problem.

  • Xarq's avatar
    Xarq
    SMARTY Commentator
    16-04-2025

    I've had a similar issue recently with a slow connection, but after checking the network status I discovered that they are currently doing upgrade work to fix an issue at the local mast.  It's quite common at the moment, with the old 3G being turned off.  So it's worth checking that first, before coming to any conclusions.

  • MarkWeatherill's avatar
    MarkWeatherill
    SMARTY Commentator
    25-04-2024

    Hello,

    it may be useful to check the SMARTY SIM in your phone, in case your router is actually the cause of the slow speeds.

  • JulietTr_193299's avatar
    JulietTr_193299
    SMARTY Pioneer
    07-08-2025

    I have been with smarty for several years and use my sim for data only in a mobile router in my caravan.  Recently in Woolacombe it’s been absolutely useless.  So slow.  I’ve purchased a new re sim for a months trial and it’s so fast so i I know it’s not the router.  Caravan hasn’t moved anywhere so I can’t understand why the signal for the last few months has suddenly become dreadful. 

    • MSF's avatar
      MSF
      SMARTY Guru
      07-08-2025

      JulietTr_193299  Did you do  Network Status check to see if there are any known local problems?

      Not sure which network your new sim is using.