Forum Discussion

PaulaMi_2530406's avatar
PaulaMi_2530406
SMARTY Pioneer
24-07-2024

Using Phone in Spain

Using Phone in Spain 

6 Replies

  • LisaSli_1475007's avatar
    LisaSli_1475007
    SMARTY Pioneer
    13-09-2024

    Hi I'm in canary island,  set my phone up with access point but still can't make calls, what am I doing wrong

    • MSF's avatar
      MSF
      SMARTY Guru
      13-09-2024

      LisaSli_1475007  If you change your network settings on the phone from automatic to manual, then you should see the networks that are available in the area and can try each one in turn.

      I assume you changed the APN to mob.asm.net as advised in Smarty help articles.

      • LisaSli_1475007's avatar
        LisaSli_1475007
        SMARTY Pioneer
        13-09-2024

        Hi, yes changed as smarty says, tried other networks still no joy

  • MSF's avatar
    MSF
    SMARTY Guru
    24-07-2024

    PaulaMi_2530406 Yes, you can use your Smarty plan for EU Roaming up to 60 days - calls, texts and up to 12Gb data.

    Make sure to change the APN on your device to mob.asm.net - see help documents from Smarty.