Forum Discussion

MARJANLA_496586's avatar
MARJANLA_496586
SMARTY Pioneer
05-07-2023

Usage history

hi, 

how can I delete a number from my usage history? 
thank you 

 

4 Replies

  • Philip2594327's avatar
    Philip2594327
    SMARTY Pioneer
    27-09-2024

    But it isn't a statement, they can be varying degrees of fiction. I'm having issues with Smarty complaints over calls and texts appearing on Dashboard for two different sims that I have not sent. Smarty are claiming that the information on those Dashboards 'aligns with their records'.

    • MSF's avatar
      MSF
      SMARTY Guru
      28-09-2024

      Philip2594327 I meant statement in its broadest terms, not a specific financial statement. In common with SmartyTrousers , I have not had nay such problems over a few years.

       

    • SmartyTrousers's avatar
      SmartyTrousers
      SMARTY Centurion
      27-09-2024

      I can't say I've ever seen any fictional entries in my own usage log.

      I do recall incoming calls that get forwarded to voicemail show in the log (as from a network billing perspective, call forwarding counts as a call initiated by you, albeit there's no charge, as unlimited calls are included with Smarty anyway).

      iPhones also send a text message in the background to register for iMessage, which I know used to show in the usage log, but I'm not sure if Smarty have excluded it from the log now to avoid customer confusion.

  • MSF's avatar
    MSF
    SMARTY Guru
    05-07-2023

    MARJANLA_496586 I don't think you can. The usage history represents a statement of calls/texts/data that you have made or used and so it cannot 'unrecord' what has happened.

    As the info is only available to you, there should be no problem with anyone else having access to it.

    In your phone however, you can usually delete parts of all and text history.