Forum Discussion

MeB_1499999's avatar
MeB_1499999
SMARTY Pioneer
03-01-2024

Usage history not showing

My usage history is not showing before Jan 2023. The history was showing for 2022. How can I access it?

2 Replies

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    04-01-2024

    From my SMARTY dashboard, I can only see the most recent 12-months of usage history. Looks like that's the online limit.

    Perhaps a SMARTY web chat agent can assist with historical usage information, which is no longer available online via the dashboard.

      

  • MSF's avatar
    MSF
    SMARTY Guru
    03-01-2024

    MeB_1499999 I can also only see a year of data. I suggest that you have a web chat with Support Team to see if they can assist.