Forum Discussion
Solved
updating payment card results in immediate charge & increase in tariff
Hi. A few months ago I signed up for the special offer £16 unlimited plan (usually £20). Recently I have added a new payment card to my dashboard in preparation for changing banks. When trying to ...
Simple answer is to have a webchat with Support as they can check your account and sort it for you. Probably a case of the system being confused by the change
I am having this problem now too. I cannot find a button anywhere that allows me to pay the £14 which is my actual plan rather than paying the £17 it’s trying to charge me. I need to pay this asap as when I pay on the day that it runs out and THEN has a button to pay, SMARTY is the only provider I’ve known that takes almost a day for my services to come back on again. Not ideal…
Charlot_1841413 As I suggested, this is probably best dealt with via a web chat with Support Team.
