Forum Discussion
updating payment card results in immediate charge & increase in tariff
Simple answer is to have a webchat with Support as they can check your account and sort it for you. Probably a case of the system being confused by the change
Padraig This is not the first time we have seen differences between the app and the website.
All very frustrating for people, but as long as you can get the desired result without too much aggro, all's good I suppose.
I'm sure that Smarty will eventually get it sorted. If it's of any help, all I can say is that once you are sorted, it seems to be stable. (I hope that's not famous last words!!)
I am having this problem now too. I cannot find a button anywhere that allows me to pay the £14 which is my actual plan rather than paying the £17 it’s trying to charge me. I need to pay this asap as when I pay on the day that it runs out and THEN has a button to pay, SMARTY is the only provider I’ve known that takes almost a day for my services to come back on again. Not ideal…
Charlot_1841413 As I suggested, this is probably best dealt with via a web chat with Support Team.
