Forum Discussion

HCarterSmith's avatar
HCarterSmith
SMARTY Pioneer
23-04-2023
Solved

UK government emergency alert

I didn't get any alert today. I've got an S10 with OS 12 for Android. I've got the Emergency Alert Notification switched on in settings so i don't know why I and the rest of my family who also use Sm...
Network
  • George's avatar
    George
    24-04-2023

    Hi all,

    Following the emergency alerts test on Sunday, we’ve been working with the government and have identified a technical issue that meant some of our customers didn’t receive the alert. This morning (24th of April) our engineers deployed a fix meaning there will be no issue with future alerts.

PeterSm_1580201's avatar
PeterSm_1580201
SMARTY Commentator
23-04-2023

Hi, 

I didn't get the emergency alert. I have a pixel 6a pro with emergency alerts enabled.

Did anyone else not get it? My phone was on. My wife got an alert but she's on EE. 

Thanks

AnthonyG_136094's avatar
AnthonyG_136094
SMARTY Pioneer
23-04-2023

My family are all on Smarty. No one received the alert (2 Android and 2 iPhones).