Forum Discussion

RobertT_1597062's avatar
RobertT_1597062
SMARTY Pioneer
06-10-2023

two sims paid from one account

I pay two  monthly payments from my credit card for my wife and I.  How do I move one of these payments to a separate payment plan whilst retaining both numbers

2 Replies

  • JodieC's avatar
    JodieC
    SMARTY Moderator
    08-10-2023

    .

    Hi RobertT_1597062 

    Thank you for using the SMARTY community! 

    You will need to log into the group owners account (If you have a group set up) or log into each account separately to change the payment methods. 

    If you would like to change the SIM plan to a different promotion, you need to log into the individual account and request a plan change for your next renewal date. 

    If you require additional support, please reach out to our webchat team for more information - 

    https://smarty.co.uk/contact

    I hope this helps!

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    08-10-2023

    It may not be possible if your wife doesn't have her own SMARTY online account RobertT_1597062

    I think separate payment methods for group members is only possible if the group members have their own SMARTY logins.