Forum Discussion

TaraIah_1582073's avatar
TaraIah_1582073
SMARTY Pioneer
28-05-2023

Top up not working

Hi my pay as you go account is topped up by my credit is not activated.  Please help

 

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    28-05-2023

    Hi TaraIah_1582073 I think you have started two threads on the same topic somehow. I have replied on the other one.

    • TaraIah_1582073's avatar
      TaraIah_1582073
      SMARTY Pioneer
      28-05-2023

      Can you please help

      • MSF's avatar
        MSF
        SMARTY Guru
        28-05-2023

        TaraIah_1582073  You should have activated the Smarty sim by buying a plan. Once it is active, you will see that on your account dashboard - it shows what you bought.

        You may need to wait a little while for it to activate. You may also need to turn your phone off and on to get the sim to register on the network with the new number you now have.