the worst Customer service agent I have ever come across.
I contacted support yesterday, and had an agent that was excellent, fast efficient and resolved the issue.
It recurred today, and I have had the worst experience ever.
First Dhar**** ignores the chat for what was forever responding, then when asking appologies, but then again waiting ages for any response, and not actiually reading the messages, that had been clearly placed in front of them, the same as yesterday with a super fast resolution.
Once I realised how bad they were I asked them to close the ticket so I could get a new chat and an agent to resolve a basic query, to which then they REFUSE and just keep trying to message, making me angry.
This agent needs help in understanding the systems, customers and basics of reading a support chat, asking several times to close the chat and them refusing, results in this post and a totally disgusted customer, to the fact an agent rather than close the ticket refused, and means I am still stuck with a basic query, because they dont want to accept a bad mark !!! disgusting customer servie level, and seriously bad practice by Agent and supervisor allowing it to happen.
SORT YOUR AGENTS OUT PLEASE !!! and I am still now HELD TO RANSOME because they wont close the ticket.
why have you even commented on this post ? its a complaint post, not asking for help ?
You asked:😠If its such a "basic query" did you even need customer support, could you not have had the foresight to google an answer ?
-‌‌ANSWER🤔: Due to google doesn't give you higher privileges.
😠If its such a "basic query" could you not have asked it in this community support forum ?
-‌‌ANSWER🤔; I knew what the solution was already, Do you have platform raised privileges ? its the first I've been told about it, if you do. The post was the consequences of the agent refusing to allow me to seek assistance.
YOU STATED😠: If you had taken a step back, thought about the issue, it would probably have been resolved by now, and you wouldnt be "held to ransom"
‌‌ANSWER🤔: If you took a step back and read the post, you would release it wasn't asking for help, it was a method of complaint. I had already waited 35 minutes for what takes 3 minutes to implement, and you would expect someone to wait even further, when closing a ticket takes a minute, starting another takes 1, and then solution takes 3, glad your not leading the support team. But shows like the agent you fail to read correctly before you post.
😠You Stated: Just try to treat people as you yourself would wish to be treated. The world would be a better place.
ANSWER🤔: ‌‌ Who are you addressing with such a critical tone? I've noticed that you typically add comments rather than answer questions, which seems unhelpful and akin to trolling. It's especially frustrating when you lack understanding or anything beneficial to contribute. As for treating others the same, I would suggest admitting if I don't know the answer and offering to redirect them to another source of assistance. I wouldn't hinder them from seeking further help just for my own benefit. So, I kindly suggest finding another post to satisfy your need for justification 💩👦
