Forum Discussion
text messages sent when phone is off never arrive
I really like Smarty except for one problem that re-occurs. I don't keep my phone on all the time and, if someone sends me a text message when it's off, I sometimes don't get it. I contacted Smarty about this issue when I first became aware of it last year, but they couldn't explain it or help. Recently, when I turn my phone on, the text message icon appears in the top left corner, making me think a text will appear, but then there is nothing. I have since found out a friend did send me texts that never arrived. I don't have this problem when my phone is on - e.g., getting verification codes when making a purchase - and I never had this problem with any of the other networks I've used (Virgin, Asda, Three). Any ideas or suggestions? I use Google Messages, which is up-to-date, and Android 10 on a Moto G8 plus.
6 Replies
Perhaps look at your Google Account information online, ChrisD27.
Check you don't have multiple devices using the same phone number in your Google Account.
Thanks for the suggestion, but only my phone uses my phone number.
I wouldn't so sure, ChrisD27.
Google collect all sorts of information when you've got a Google Account, which would be the case with an Android handset.
Have you checked the information in your Google Account online?
