Forum Discussion

Davlon's avatar
Davlon
SMARTY Maverick
09-03-2023

Strong 4g Signal - Poor Download Speeds

I recently activated a unlimited data only plan sim, which I’m using in a Huawei Mobile Wi-Fi 2 hub. The 4g signal strength is max bars but the download speed is often between 0 to 6m, although upload often far better at 10 to 15m (if only it was the other way round!). 
22:30 last night I was getting 25mb download  and very stable for the rest of the night. But in the morning back to flakey speeds of no internet connection to 2 to 8m.

My question is - do Smarty deprioritise unlimited plans placing them at the bottom of the connection priority?

Thanks for any help - Dave…

 

 

 

 

 

4g
Download
Network

20 Replies

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    09-03-2023

    Have you checked for network faults/problems in your area Davlon?

    Check this online at https://www.three.co.uk/support/network_and_coverage/network_support, , using your postcode.

    That said, SMARTY claim they don't inhibit bandwidth in any way - see the help article:

    https://help.smarty.co.uk/en/articles/1155178-our-policy-on-data-shaping-and-network-throttling 

    Three UK, SMARTY's owner and parent, do have an active bandwidth management policy, so these two positions don't appear to corroborate. 

    • JohnWall_921896's avatar
      JohnWall_921896
      SMARTY Maverick
      11-09-2023

      I think it is very strange that when you check coverage you get that "They know about a problem in your area and engineers are working to fix".

      It's LIES. 

    • Davlon's avatar
      Davlon
      SMARTY Maverick
      09-03-2023

      Hi Chalkychap - I did check coverage and status and both reported good/ok.  The setup is for use in a static caravan I recently bought - so, I’ll be using it properly in the DN17 postcode area about 45 miles away from my current Wakefield testing area .   I’ve already researched the coverage at DN17 and it’s very good, plus it’ll be less populated than Wakefield. 
      I’ll report back in the next couple of days and report the caravan performance.   I’ve bought another manufacturer hub as well just to cover that base, which I’ll try if the current one is poor at DN17. 
      As a side point - my iPhone is BT mobile and that does 70mb download acting as a hotspot in exactly the same Wakefield location. 

      thanks Dave…

      • JohnWall_921896's avatar
        JohnWall_921896
        SMARTY Maverick
        11-09-2023

        Can guarantee if you check the signal of your destination before you move, it will state there are no problems.

        When you get to the location it will state there is a problem and engineers are working on it,also there is a huge amount of users at the moment that's causing slow speeds.

        They're liars and such a bad company. It's why they offer a tempting price on their Unlimited plan. They collect a lot of money from the 1st top ups and don't care that majority of customers don't top up the next month.

        Quick bucks and then they'll run to be never heard of again. Well under the title Smarty anyway

  • JohnWall_921896's avatar
    JohnWall_921896
    SMARTY Maverick
    11-09-2023

    SNAP.

    2 days ago I activated my 1st SIM from Smarty. My download speed is a disgusting...

    0.70 Mbs. My EE speed is 75 Mbs.

    I can say I WILL NOT TOP UP AGAIN. I JUST WISH I'D READ ALL THESE COMMENTS BEFORE PAYING 

  • hnrgunawardana's avatar
    hnrgunawardana
    SMARTY Enquirer
    02-03-2024
    Davlon wrote:

    I recently activated a unlimited data only plan sim, which I’m using in a Huawei Mobile Wi-Fi 2 hub. The 4g signal strength is max bars but the download speed is often between 0 to 6m, although upload often far better at 10 to 15m (if only it was the other way round!). 
    22:30 last night I was getting 25mb download  and very stable for the rest of the night. But in the morning back to flakey speeds of no internet connection to 2 to 8m.

    My question is - do Smarty deprioritise unlimited plans placing them at the bottom of the connection priority?

    Thanks for any help - Dave…

     

     

     

     

    I have recently moved my phone to Smarty, It's download speed very poor ,some times It goes to 0 - 400 Kbs, My Post code is BL1 . Im already checked coverage of my area, It showed ok, that's why I moved to Smarty. now should I go to another provider?

     

  • SamIles_2736988's avatar
    SamIles_2736988
    SMARTY Enquirer
    15-06-2024

    I'm having the opposite trouble, download speed is ok, but upload is barely there at all, have ordered a giffgaff sim to compare.